In this digital marketing news roundup, we cover threat monitoring statistics for the second quarter of 2019, a whitepaper from UK’s best hosting company UKFast regarding the latest security threats and Dropbox’s annoying dock icon plus the clueless reps who have no idea how Dropbox works on Mac.
“Cybersecurity is a shared responsibility, and it boils down to this: In cybersecurity, the more systems we secure, the more secure we all are.” – Jeh Johnson
In this article, we’ll cover the most recent digital marketing news:
- A rise in malicious attempts: Threat Monitoring results for Q2
- A whitepaper on the latest security threats in 2019
- Dropbox’s clueless support representatives and the annoying Dock icon
Let’s dig in.
UKFast’s Threat Monitoring Report for Q2 2019
Our dear friends at UKFast released their Q2 Threat Monitoring Stats and the number of malicious events blocked by their Threat Monitoring service increased by more than 350,000 compared with Q1. But what were the biggest threats targeting clients in Q2?
Data from the report shows more than 9 million malicious events across the platform, with 1.9 million full attack attempts blocked in total; from a sample size of 6.73 million events analysed. According to the stats, Russia – 643,052, the U.S. – 178,658 and UK – 114,195 have generated the most attack attempts.
Last, but certainly not least, the report also reveals nine of the most common existing usernames tried by attackers and they are:
Security Landscape 2019 – Cybercrime
Cybercrime is the fastest growing crime on the planet and poses one of the biggest threats to businesses. However, many businesses – of all sizes, sectors and industries – fail to implement the correct security measures for their organisations; and therefore, expose themselves to the risk of falling in the vicious hands of hackers. This is quite a big risk to take.
With the significant rise in phishing attacks to the widespread adoption of AI and the sheer number of IoT devices, the implementation of GDPR (remember that one?), spyware, malware and weak links in your supply chain to name just a few, overlooking your business’s security is no longer an option.
Therefore, UKFast security experts and cybersecurity specialists at Secarma combined their knowledge, expertise and efforts and created a free whitepaper discussing the latest security threats in 2019 and how to protect your business against the ever-raising and constantly-changing cyber threats. You can download the whitepaper here.
Clueless Support and Annoying Dock Icon From Dropbox
Last month we told you about Dropbox’s awesome new feature which allows users to share files up to 100GB, but now we have some rather disturbing as well as ridiculous news to tell you.
According to Jon Brodkin at Ars Technica, Dropbox support reps have no clue how Dropbox for Mac works. He contacted Dropbox regarding the following: “Dropbox opens a new file browser and an associated Dock icon every time it starts, even if you don’t want it to. For those not familiar with Macs, the Dock is in the line of applications on the bottom of the screen (or the side if the user moved it in the settings) and serves the same function as the Windows Taskbar. If my computer restarts of Dropbox does, the new Dropbox window – that I don’t want – pops up in the Dock.”
Jon continues by saying it’s not such a huge issue as he can quit the new file browser and get rid of that Dock icon each time his computer starts up. But, as a paying customer of the service, his support query should be addressed accordingly, right?
Well, it seems that Dropbox employees don’t even know how the app works on Mac devices. This support thread, which began over a month ago, outlines a user’s request for reps to help with disabling the Dock icon from appearing at startup. Pretty simple, right? Except, Dropbox support rep who responded informed the user it’s impossible for Mac apps to not have a dock icon, even though that according to Jon, that is simply not true.
Why are we telling you all this?
Dropbox has been consistent over the years as well as providing a premium free file-sharing service with great integration; but, when you want to be top and centre in your sector, you must ensure the people dealing with support queries will be knowledgeable. And, also, properly trained to deal with different problems. Meaning, support reps not knowing how your product works in a huge no-no.
We know this might seem like an unimportant piece of news to some but to us a minor glitch such as the Dock icon which can be removed only by taking several time-consuming steps is just completely time-inefficient and, as Jon said, annoying. More on his ‘adventure’ can be found here.
Do you have any suggestions or ideas what digital marketing news topics you’d like us to look out for in the future? Write your requests below. We’ll keep an eye out (or two) so you don’t have to – and all for FREE, of course.
In the meantime, you can take a look at our email marketing blog for useful advice, tips and tricks. We will also keep you up-to-date with the most recent email news, social media news, search engine news as well as PPC & Ads news.